Return & Refund Policy
Transparent, fair, and hassle-free returns for every EveeRides customer.
At EveeRides.uk, we fully comply with UK consumer protection laws. When you purchase from us online, you have the legal right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations.
Additionally, under the Consumer Rights Act 2015, if your electric bike is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or full refund.
If you change your mind, you can request a return within 14 days of delivery.
- The item must be unused and in “as new” condition
- All original packaging, accessories, charger, and manuals must be included
- The product must not show signs of wear or damage
Once approved, return within 14 days.
If your e-bike arrives damaged or faulty, contact us within 48 hours.
- Free return or prepaid label
- Replacement at no extra cost
- Full refund if unresolved
- Used products beyond inspection
- Items damaged due to misuse
- Custom-built bikes
- Missing packaging/components
Bikes must only be lightly tested. Visible wear may result in partial refunds.
Refunds processed within 14 days after inspection.
- Standard delivery refunded
- Express delivery not refunded
- Deductions may apply
Customers pay return shipping unless faulty. Use tracked courier.
Exchanges available subject to stock. Contact before returning.
2-year manufacturer warranty included.
- Covers motor, battery, frame
- Excludes wear & tear
Frequently Asked Questions
Can I return my e-bike after using it?
Only if unused or lightly tested.
How long does refund take?
Within 14 days after inspection.
Do I pay return shipping?
Yes, unless faulty.
What if item arrives damaged?
Contact within 48 hours for replacement/refund.
Contact Us
If you have any questions regarding this Return & Refund Policy or need assistance with a return, refund, or exchange, please do not hesitate to contact our support team. We are committed to providing clear, fair, and transparent assistance to ensure a smooth and hassle-free experience.
Email Us
Location
Nottingham, United Kingdom